Why Leadership Matters Observation Of Patient Experience...

Why Leadership matters: Observation of patient experience/care. This assignment provides an analysis of an observation of patient experience in a clinical area, following the assignment brief outlined in appendix A. Introduction: The relationship between patient experience and high quality care The definition of high quality care proposed by Lord Darzi in High Quality Care for All (2008) has now become enshrined in the Health and Social Care Act 2012. To achieve high quality care all 3 elements of patient experience, patient safety and clinical effectiveness must be present. Recently, a number of high level reports which have highlighted failings in the provision of high quality care and it has been suggested that patent experience†¦show more content†¦The rationale for this choice was that the authors clinical background is health visiting and therefore has prior knowledge of good practice in child and family settings, an understanding of child development stages and experience of supporting children with complex needs and their families. Additionally, the author has previously been involved in shadowing opportunities within their own organisation and knows service areas well. By choosing an area unfamiliar to the author, a fresh eyes approach could be pursued and limited the potential for bias. Observation themes and analysis The observations made by the author during the activity are recorded in Appendix B. The template utilised was adapted from the Patient Family Centred Care (PFCC) ‘Shadowing Field Journal’ (PFCC, 2013). Three key themes have been identified: †¢ The Care/Built Environment †¢ Human Interactions (including staff to staff and staff to patient) †¢ Organisation and Leadership The Care/Built Environment Observations made in relation to the environment commenced from arrival in the car park, with clear signage and good accessibility to the department. The department was clean, contemporary and uncluttered with distinct areas for differing activities. The seating area afforded parents a