Why Leadership Matters Observation Of Patient Experience...

Why Leadership matters: Observation of patient experience/care. This assignment provides an analysis of an observation of patient experience in a clinical area, following the assignment brief outlined in appendix A. Introduction: The relationship between patient experience and high quality care The definition of high quality care proposed by Lord Darzi in High Quality Care for All (2008) has now become enshrined in the Health and Social Care Act 2012. To achieve high quality care all 3 elements of patient experience, patient safety and clinical effectiveness must be present. Recently, a number of high level reports which have highlighted failings in the provision of high quality care and it has been suggested that patent experience†¦show more content†¦The rationale for this choice was that the authors clinical background is health visiting and therefore has prior knowledge of good practice in child and family settings, an understanding of child development stages and experience of supporting children with complex needs and their families. Additionally, the author has previously been involved in shadowing opportunities within their own organisation and knows service areas well. By choosing an area unfamiliar to the author, a fresh eyes approach could be pursued and limited the potential for bias. Observation themes and analysis The observations made by the author during the activity are recorded in Appendix B. The template utilised was adapted from the Patient Family Centred Care (PFCC) ‘Shadowing Field Journal’ (PFCC, 2013). Three key themes have been identified: †¢ The Care/Built Environment †¢ Human Interactions (including staff to staff and staff to patient) †¢ Organisation and Leadership The Care/Built Environment Observations made in relation to the environment commenced from arrival in the car park, with clear signage and good accessibility to the department. The department was clean, contemporary and uncluttered with distinct areas for differing activities. The seating area afforded parents a

The And Its Impact On Society - 1707 Words

1. Zakaria argues that societies are going through democratization where closed systems are becoming more open. Therefore, now social change is originating from the masses unlike in the past. Today democracy is not just a form of government it is a way of life. For example, a singer that is more popular is also more successful. Large groups of people are what create change. Even capitalism is becoming more democratic. 2. Zakaria defines constitutional liberalism as the goals of government such as protecting the rights of its citizens. In contrast, democracy refers to a government who is elected through free and public elections. Chapter 1 3. Although some argue that the concept of liberty first originated in Ancient Greece, Zakaria argues that liberty first arose after the rise of the Catholic Church. As the Catholic Church’s influence grew throughout Europe, some began to rebel. These reformers such as John Calvin or Martin Luther broke away from the church which resulted in the Reformation. However, after the Reformation followed the Enlightenment which truly led to established liberty. People rebelled again authoritarian rule in both the American and French Revolution. These revolution led people to recreate their government structures. As a result, governments that promised to protect the rights of its citizens were created in both France and the newly established United States of America. 4. According to Zakaria, the relationship between culture andShow MoreRelatedThe And Its Impact On Society Essay1711 Words   |  7 Pagesfrom our identity, the past dictates how we are reared up, our place in society, society’s expectations of us, our expectation of society, and most importantly, our expectation of ourselves. Due to this inextricability, it is impossible to deny the past without simultaneously brushing off a part of ourselves. America in the 21st century can––heavy emphasis on can––be considered progressive, modern, and accepting. As a society, we aspire to be labeled as such: we take the label of being the â€Å"meltingRead MoreThe And Its Impact On Society1167 Words   |  5 PagesFor millennia, divine figures have been an integral part of human society. Ancient Greeks worshipped Apollo, the Egyptians revered Horus, and the Hopi paid homage to Kokopelli. Each divine figure is association with its own dogma, that is, a set of beliefs that are regarded as irrefutable. At best, these dogmas can serve as the backbone of a tightly knit community. However, more often than not, dogma harms society by either creating a schism within a religious group, or by promoting the persecutionRead MoreThe And Its Impact On Society2002 Words   |  9 Pagesthere has never been genocide aimed at an entire race of people. Others may assume that even if the dogma was used in America, there was no lasting impact on our society since the evils of Nazi Germany were revealed to the world. The ideology of the pseudoscience named ‘Eugenics’ has continued to have a great impact on the development of our society today. Eugenics is still being used today to justify the sterilization and is discrimination against women of color mothers today. Even though theRead MoreImpact Of A Mediated Society On Society1735 Words   |  7 PagesImpact of a Mediated Society Mass media has a direct and enormous affect on the current society from pop culture gossip to education among schools. The media is not only present in the environment but goes to lengths to control and dictate the feelings and perceptions of the current generation. Given that technology constantly reaches kids at younger ages, the prevalent existence influences children at younger years as time passes. Living in a highly mediated society shapes the way people seeRead MoreThe And Its Impact On Society Essay1937 Words   |  8 Pagesfrom our identity, the past dictates how we are reared up, our place in society, society’s expectations of us, our expectation of society, and most importantly, our expectation of ourselves. Due to this inextricability, it is impossible to deny the past without simultaneously brushing off a part of ourselves. America in the 21st century can––heavy emphasis on can––be considered progressive, modern, and accepting. As a society, we aspire to be labeled as such: we take the label of being the â€Å"meltingRead MoreModern Societies And Its Impact On Society2264 Words   |  10 PagesModern societies are described most effectively against the background of what came before them. The process of modernity is reactive; it’s meaning is derived by a comparison with, and by rejection or negation of preceding agrarian and industrial societies. Traditional, or pre-modern societies take as their basic unit the community or the collective. The family constitutes production and consumption as well as socialization, indicative of a rudimentary division of labour. Further, traditional societiesRead MoreThe Impact Of Technology On Society1291 Words   |  6 PagesSociety has always been impacted by technology. Each invention has affected how people relate to one another and how cultures have expanded or ended. Technology impacts how cities grow, where people live, and who owns what. Technologies are the reason a few people are very rich, that people are more social, and that teaching, and learning is changing. We are at a crucial time in history where educators can make a difference in how our students interact with one another and make a place for themselvesRead MoreMusic And Its Impact On Society958 Words   |  4 PagesCulture Although some may suggest music can only serve for entertainment, music imposes a direct impact on the ideals and actions of today’s culture. In the past, the music of a culture greatly impacts the people and speaks what the people felt afraid to express. Different types of music reach different areas of the human brain, thus affecting the way people act in various ways. Music possesses such a deep impact on human brains it affects the way we act and process different situations we go through. AlthoughRead MoreThe Media And Its Impact On Society Essay1723 Words   |  7 Pagesand information about key points that the public ought to know about. Off base reporting implies that individuals have the wrong information about different issues and may settle on uneducated choices. Be that as it may, similarly as the media can impact the public to settle on a good choice, these public pioneers may just write about part of the issue, affecting the way that individuals comprehend certa in issues and driving them to settle on uneducated choices about subjects. In this twentieth-centuryRead MoreThe And Human Impact On Society1732 Words   |  7 Pagesresponsibilities, and offers more comprehensive information about the financial and human impact on society. Sustainability reporting discloses other relevant information about a company that financial reporting lacks. Currently, laws and regulations are not designed with policies and procedures to accommodate sustainability reporting. In order for companies to mitigate their risks and environmental impact, as well as provide reliable reports, a mandatory sustainability report is essential. Stakeholders

Customer Value Management Saturated Markets of Mobile

Question: The question here that arises is that in the competitive market environment of mobiles what strategies can the operators implement in order to strive in the market? Answer: Summary: The article deals in the saturated markets of mobile. The question here that arises is that in the competitive market environment of mobiles what strategies can the operators implement in order to strive in the market? The answer focuses on the different market strategies that can be implemented like the customer retention. In this regard there are many organizations that emphasize the acquisition of new customers which is not effective in a saturated and competitive market. This approach has been proved to be a success as in the UK O2, the churn rate got reduced with the introduction of the Refresh tariff benefitting the customers. Thus, the main idea is the management of customer value which is described as a complex set of decisions which focuses on data mining so that the operators are able to send important communications to the target customers. The target customers are easily achieved with the social media marketing methods which will help to improve the efficiency and reduce the cost of the business. The first step includes the determination of the valuable customers. In an article on Forbes, the way to reduce the customer churn rate has been discussed which reveals that the companies have failed to reduce the churn rate mainly because they did not value their customers who were on the verge of retention. The problem of understanding the customer value lies in the solution of big data. It has been seen that the revenue forms the key performance indicator to determine the customer value but the clarity of the scenario is achieved only when costs and expenses are included. It can be analyzed that the low value customer may be at the other side of the coin as they prove to be valuable as they receive more incoming calls than they make outgoing calls. The second challenge is the personalization of offers to each of your valuable customers. When the customer value is determined the next issue that arises is the effective communication with them. The big data is also utilized in the communication strategies as it provides the customer history which helps the operators to individualize the customers by providing them with offers that are most relevant to them. In this way the operators can increase the customer loyalty, reduce churn rates and thus increase the revenue. The third challenge is the identification of the different channels through which the offers can be sent to the customers. The more diversified are the channels the more consistent is the customer experience. Analysis: One of the emerging marketing practices in the recent times is the establishment and development of effective customer relationships. The sound relationship between the customers and the sellers are possible through the maintenance of the individual customer data which is important for learning the behavior, tastes and preferences of the customers. This availability of customer data gave birth to a new marketing research area which is the customer value management. This research helps to evaluate the customer lifetime value and the development of offers which are customer specific. The article deals in the customer retention which is possible only when the behavior of each of the customers is available. It has been proved that efficiency of the business lies in the customer retention more and less on customer acquisition. It must be noted that for the expansion of any business acquisition of new customers are as valuable as the customer retention. The customer retention is possible o nly when the valuable customers are identified which is again possible through the big data. There are three major benefits of big data which are useful for the business especially where the market is saturated and competitive. The cost reduction, improved decision making and introduction and development of new products and services are three benefits. The article also focuses on the identification of the different modes of communication to the customers, of which the social media marketing has proved to be effective and efficient. In this regard the targeted customers are easily accessible through the social media networks where the marketing of products and offers are provided in less possible time. It is also evident from the fact that the busy customers find it convenient to approach sellers through online channels rather than visiting the braches or making calls to the call center. Thus, the online channels of communication prove to be beneficial for customer retention. The cus tomer retention is commenced through the customer value management where the big data are used to acquire the information about each of the customers and develop sound customer relationship.